FAQ's

Salt River Collectibles is committed to creating a positive shopping experience for our customers by providing exceptional customer service and below are some of our more frequently asked questions that you may find helpful. 

How can I track my order?

You will receive an email confirmation with your tracking number once your order has shipped. 

What if I didn't receive my order?  

Please contact us immediately by phone or email if your package does not arrive as scheduled so we can notify the carrier to have a package trace initiated.

Can I have an order shipped to different address?

We are only able to ship to the billing address listed on your credit card/PayPal account and your address must be verifiable in our postal address verification system.

What is your return policy? 

We have a 30 day return policy. 

To learn more about our Return & Refund Policies click here. 

How long does it take to get a refund?

Refunds are issues within 3-5 days after we receive the merchandise.  

Where do I send my returned merchandise back?

All returns require a Return Merchandise Authorization (RMA) code from us which will be provided to you via email along with the return shipping label once your product return is approved.

To learn more about our Shipping Policies click here.

How do I contact customer service? 

You can contact us by using our online Contact Form. Our customer service hours are 10am - 7pm Mon - Sat (excluding holidays) and we guarantee same day response time when your message is received during these hours.